New non-emergency number 101 has launched at Herts Police aimed at making calls to the service cheaper, easier and more efficient.
101 will gradually replace the current non-emergency number, 0845 33 00 222. However, the changeover will not happen immediately and ‘0845′ number is expected to be in place for approximately a year, running in tandem with 101 to ensure a smooth transition.
This is part of a countrywide Association of Chief Police Officers and Home Office-led initiative where all forces are due to adopt the number by December, in phases. Herts Police is in the first phase of forces to adopt 101.
101 will cost 15p for the duration of the call, whether made from a landline or mobile phone. However, for those whose current service plans give them free calls to 0845 numbers, it will still be possible to contact the Constabulary non-emergency service on landline number 01707 354000, which is also a free number on some phone packages.
If you are deaf, hard of hearing or speech impaired, the textphone service 18001 101 is still available.
Always ring 999 in an emergency. An emergency is where there is a crime in progress, or an immediate threat to life or property.
The non-emergency number is a 24/7 service which should be used for all police matters of a non-urgent nature. These include:
- If you want to give police information about a crime in the area.
- If you want to contact a local police officer (such as someone from your Safer Neighbourhood Team).
- If your property has been stolen or damaged and it is not a crime in progress.
- If you suspect drug use and dealing in your area.
The public should continue to call their district/borough council for things like:
- dumping and fly tipping
- nuisance noise